دانلود کتاب مدیریت بر اساس فرآیند

The purpose of this book is to address the structuring, operation and management of organizations from the perspective of business processes, using the Management by Business Process (M-B-BP) approach as a tool. In this sense, we have observed two major challenges to ensure that our message is understood by readers. These challenges are linked to the understanding of two central terms that can be impaired due to cognitive biases linked to false synonyms arising from more widespread literature and, therefore, better known to readers. The first bias is to ensure that the reader understands the differences between the entities “business process” and “process”. The predominant knowledge is from the secular operational process texts associated with manufacturing production and service delivery. The second bias to be avoided is associated with technology-centric approaches, such as the Business Process Management (BPM) approach, widely disseminated in the first two decades of this century. As a way to combat these biases, throughout the book we need to make it clear to the reader that the business process is much broader than the process entity, as well as involves other entities as relevant as technology.