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The facility management sector has come of age. While it remains one of the youngest disciplines within the built environment, it has firmly established itself internationally with its own standards of which the publication of ISO 41001 FacilityManagement –Management Systems in 2018 places it on a par with a select number of high-profile sectors. The responsible ISO committee (TC267) draws representation from 45 countries and is evidence of the growing maturity of the discipline. When we published our first edition in 2000, the viewpoint was that of the UK, where our experiences and interests lay. As successive editions have shown, our view has progressively expanded to cover perspectives from the rest of Europe, the USA and Asia Pacific. This broader perspective underscores the importance of facility management as a global discipline. This fifth edition has been written to reflect this broader view, continuing the identification of current best practice and identifying emerging trends and subject areas.The role of the facility management organization and its various forms are described and aligned with the international standards and supported by a broad consensus on facility management best practices. The recognition of climate change as a reality and the commitments of governments to reduce and mitigate the effects of greenhouse gases place the facility manager at the heart of many key decisions, including coordinating contingency plans and responses to major incidents. The factors that support sustainability and well-being in the workplace also fall within the facility manager’s sphere of influence and are discussed in-depth. References to technology have been expanded to recognize the increase in levels of automation and the role of artificial intelligence within the built environment. Building information modelling continues to evolve with its application to more than new buildings. The systematic gathering and analysis of data is now commonplace with information management providing thought-leading business intelligence. It is our belief that this new edition will continue to support individuals at all levels of knowledge and experience, whether operating locally, nationally or on a global basis, addressing both the broader strategic issues as well as those of a more tactical and operational nature. Finally, our thanks must go to those with whom we have worked over the past 20 years, including Robert Wing, who is dearly missed, Roine Leiringer, Rachel Stewart, Stefan Olander and Martin Hooper. Many others have provided us with insights and suggestions with which to inform this new edition.