دانلود کتاب 77 ستون کیفیت و تعالی

This book begins with an introduction and overview of quality followed by various chapters covering relevant topics on quality. These sections are based on a careful selection of basic quality pillars, which are in turn based on quality principles and concepts. These pillars are examined for logical understanding and supported with a discussion of how they can be implemented through various practical and real case studies, examples, and stories. The book covers a wide variety of quality tools and techniques such as Lean and Six Sigma tools, which are used for quality and process improvement. Part I of this book consists of Chapters 1–2, which cover the introduction and literature review. The main contribution of this book includes the intro­duction and discussion of the 77 pillars of quality, which are illustrated in Parts II, III, IV, and V. These parts cover Chapters 3–12. Part II covers Chapters 3–5 and discusses the pillars related to quality, in general; change management; and strategic quality management. Part III covers Chapters 6–8 and examines the pillars related to Six Sigma, its structured approach, basic tools, relevant techniques, and other tools. Part IV covers Chapters 9–11 and examines pillars related to Lean Management, its tools, Value Stream Mapping (VSM), and some additional tools. Part V covers Chapter 12, which examines the pillars related to current and future trends of quality, including integrated management system (IMS), advanced technologies of Industry 4.0, contemporary issues related to qual­ity, and an overall conclusion and recommendation. Appendices A and B provide two actual case studies of practical value related to the various pillars explained earlier.