دانلود کتاب مدیریت کیفیت نرم‌افزار استراتژیک

Before starting any actions and making any decisions, the current situation should always be investigated well, considering all the factors that play roles in the existence, occurrence, or reoccurrence of the situation. The main problem that we face in the software development processes is that knowing the whole process in detail is not feasible, but hardly probable. It needs so much effort and time. For this reason, different parts of the processes are assigned to different experts, and when it comes to the decision-making time, some communicate with the other process experts to gain a bigger image and a holistic view of the problem; however, IT people, if we may label them this way, may in most cases prefer to avoid communication, and for this reason, the decisions that are made may not be the best choices. This problem is very common and the possibility of another choice that can be more appropriate is overseen. To overcome the two widely encountered problems, having required information on just part of the processes and a lack of efficient communication, methods used for the analysis of the current situation become of great significance. Communication was accompanied by the word “efficient” due to the fact that in many cases, communication is taking place but it is not performed in the correct ways. There are so many reasons for the inefficient communication. Some of them are:
• Asking the wrong questions.
• Focusing on the width of issues instead of the depth of issues.
• Getting distracted by arising questions.
• Being unable to narrow down the problems to a specific question or questions.