دانلود کتاب ITIL 4 Drive Stakeholder Value از کتب رسمی ITIL

1 Introduction

ITIL ® 4: Drive Stakeholder Value aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services.
Everyone contributes to value co-creation, including employees from large and small organizations, contractors, and customers. It is important to remember that this guidance is not prescriptive: not all of it will apply to everyone. Instead, it provides a framework for adopting and adapting to each individual situation.