The aim of this book is to give practical advice to managers and team leaders on how to manage the people in their departments or teams – getting the best results from them and dealing with any problems that may arise. The book focuses on what front-line managers, i.e. those directly controlling teams of people, have to do themselves. A business may have all sorts of progressive human resource (HR) policies but it is managers who bring them to life. Many managers have to do their job without HR advice and this book is particularly designed to meet their needs. The 36 exercises in this book are designed to test understanding and to explore issues in greater depth. The appendix contains notes on each exercise.
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