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I never felt more prepared for anything than I did for my first day as a product manager. Ever the eager student, I had made a point of reading up on the basic tenets of user experience, sharpening my programming skills, and learning about product development processes like Scrum and XP. I could recite the Agile Manifesto by heart, and knew about the industrystandard bounce rates for comparable web properties. After settling in at my new workstation, I approached my boss—who was not a product manager himself but had worked with enough of them to know the type—with the overconfident swagger of a young person who had read a lot of books very quickly.