دانلود کتاب ایجاد یک صنعت متمرکز بر مصرف کننده

The old saying ‘safe as houses’ is being challenged around the world like never before. Over recent decades homeowners have experienced the devastating effects of defects like asbestos, leaky buildings, structural failings, and more recently the combustible cladding crisis. The provision of safe and secure housing is a criti­cal starting point to ensure that social value can be delivered in the built envi­ronment. However, some of these dangerous defects have resulted in a lack of security, safety, health, well-being, and social value for households and the wider community. The problems homeowners experience go beyond the substantial financial costs for defect rectification.