Our book is focused on AI-based Knowledge Management procedures following the modern trends of business practices. The purpose of the Knowledge Management process is to share perspectives, ideas, experiences, and information, to ensure that these are available in the right place at the right time to enable informed decisions, and to improve efficiency by reducing the need to rediscover knowledge. The objectives of knowledge management are to improve the quality of management decision making by ensuring that reliable and secure knowledge, information, and data is available through the service lifecycle, to enable the service provider to be more efficient and improve quality of service, to increase satisfaction and to reduce the cost of service by decreasing the need to rediscover knowledge.
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