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As I bit into the purple SweeTART®, my mouth exploded in pain. The taste I expected from the sweet and sour candy was replaced by the crunching, painful realization that my back molar had shattered. Tooth fragments filled my mouth and pain shot through my gums, taking me back instantly to previous dental disasters. But as intense as the pain was, my first thought was not actually about the pain. It was about one of my greatest fears. The thing I dread the most in life: I was going to the dentist. Then it dawned on me. I didn’t even have a dentist. When I moved from Washington, D.C., to Denver a few months earlier, I didn’t take the time to seek out and establish a relationship with a new dentist. This should come as no surprise because, like most people: I DESPISE GOING TO THE DENTIST! Thankfully, a good friend recommended that I go see Dr. Katie McCann at Aurora Modern Dentistry—promising that she would take great care of me. Dreading the impending dentist visit, I reluctantly called Aurora Modern Dentistry. I was surprised when a warm, caring, concerned receptionist answered on the first ring. I did my best to explain the problem, and she said, “Joey, we need to get you in as quickly as possible. It sounds like you’re in a great deal of pain and we want to resolve that right away.” The receptionist adjusted Dr. McCann’s schedule to get me an appointment two hours later. This considerate and fast-acting reaction set the tone for the level of care I was going to receive from Dr. McCann and her office. The fact that a receptionist would make space available immediately for a brand-new patient was a good sign. Yet despite this initial positive experience, I was still skeptical. I did not have a good history with dental procedures. Years prior, I underwent a root canal where, despite the fact that I was under anesthesia, I swear the dentist climbed up onto a stepladder and jumped into my mouth with a sledgehammer, wreaking havoc as he went. The pain from that procedure lasted for days. As past experiences with other dental care providers rushed into my mind (root canals, wisdom teeth extractions, cavity fillings, etc.), I tried to mentally and emotionally prepare myself for the upcoming appointment with Dr. McCann. The receptionist asked me if I would have access to email and the Internet between our call and the time of my appointment. I told her I would and she said, “If you’re willing and able, you can complete the intake forms online, which will make your appointment go that much faster.” Almost instantly a message appeared in my email inbox. Not only did the message welcome me to the practice, but it included a link to a website where I could answer all the necessary questions to detail my entire dental history. I didn’t need to print PDFs and fill them out by hand. I didn’t need to navigate poorly formatted Microsoft Word attachments and try to insert my personal data.