دانلود کتاب مهارت های ارتباطی خود را بهبود بخشید – چگونه می توان اعتماد ایجاد کرد، شنیده شد و با اعتماد به نفس ارتباط برقرار کرد

Communicate: it’s what we humans do. We’re not alone, of course: every living thing sends messages in one way or another, to help it navigate its environment or attract others. Movements, sounds, scents – even the shape and colour of a flower communicates useful information to the insects or birds that are drawn to it. But we humans seem to have developed certain kinds of communication to a rare pitch of sophistication. Our command of spoken language is extraordinary; but just as impressive are our abilities to read facial expressions, tone of voice and gestures. In fact, communicating comes so naturally to most of us that it’s sometimes hard to see why it goes wrong – especially at work. Why should a skill that comes to most of us so effortlessly become such a tortuous process in an organization? Let’s begin by thinking about what we mean by the word ‘communication’.