دانلود کتاب برخورد با افراد سخت گیر – استراتژی های سریع و موثر برای رسیدگی به افراد مشکل دار

This is not a book to be read from cover to cover. It is not War and Peace, although with a bit of luck it will give you some ideas on how to have more peace than war. It is a book to dip into, look for the character or situation you’re having problems with, find a solution, apply it and move on. Life is too short to spend it having a row with people. This is a book to scribble on the pages, rip bits out and do all the things with that your old school would give you detention for! This is a source book but not a reference book. A book to dive into but not to get immersed in. This is a book you can use to improve your own performance or use as a source of ideas to work in groups to improve the performance of your team. To the uninitiated, difficult people can be the bane of your life, a blot on your landscape and a real pain to work with. This book is designed to help you to enjoy difficult people. Once you have the key, you can unlock them, influence them, get them working for you, and they’ll never notice. This book is all about dealing with difficult people. Get it? Not difficult situations or difficult issues. It’s the people we are focusing on. Certainly difficult people will give you a bad time, horrible situations and awkward issues to overcome. However, at the centre of it all are the people. By understanding people, how they tick, what they think and why they act like they do, we can avoid the bad times and horrible situations, and overcome the awkward issues. If we plant some seeds and the flowers don’t bloom – it’s no good blaming the flower. It may be the soil, the fertilizer, not enough water? Who knows? We just find out what the problem is and fix it. If we have difficulties with our families, the people we work with or our friends, what’s the point of blaming them? Figure out the reason and then fix it.