دانلود کتاب مدیریت فرآیند کسب و کار

The extensive ground covered by business process management is divided between representatives from two communities: business administration and computer science. Due to the increasingly important role of information systems in the realization of business processes, a common understanding of and productive interaction between these communities are essential. Due to different viewpoints, however, the interaction between these communities is seldom seamless. Business administration professionals tend to consider information technology as a subordinate aspect in business process management that experts will take care of. On the other hand, computer science professionals often consider business goals and organizational regulations as terms that do not deserve much thought, but require the appropriate level of abstraction. This book argues that we need to have a common understanding of the different aspects of business process management addressed by all communities involved. Robust and correct realization of business processes in software that increases customer satisfaction and ultimately contributes to the competitive advantage of an enterprise can only be achieved through productive communication between these communities. By structuring business process management, this book aims at providing a step towards a better understanding of the concepts involved in business process management—from the perspective of a computer scientist. If business persons find the book too technical, software people find it too non-technical, and formal persons find it too imprecise, but all of them have a better understanding of the ground covered by our discipline, this book has achieved its goal. The Web site bpm-book.com contains additional information related to this book, such as links to references that are available online and exercises that facilitate the reader’s getting into deeper contact with the topics addressed. Teaching material is also available at that Web site.